testRigor offers multiple support channels for our customers. One channel that we have recently added is through B2B direct connections in Microsoft Teams.
Setup will require a Teams and Azure administration; but with a few simple steps, you will be able to talk directly to testRigor support specialists just as you communicate back and forth with any member from teams within your organization.
Enable Shared Channels in Microsoft Teams (Must be done by a Teams Admin)
First, your Teams administrator will have to enable shared channels for your organization if this has not already been done. This is a one-time process. The steps to do so are the following
- Log in to Teams Admin Center: https://admin.teams.microsoft.com/
Teamsin the navigation pane on the left side of the screen, which will expand several options.
- Select the desired policy from the
Manage Policiestable. (At the very least, you should see the default option “Global (Org-wide default)”)
- If they are not already enabled, turn on the sliders for
Create shared channels,
Invite external users to shared channelsand
Join external shared channels.
Acceptonce you have selected all of your settings.
Usersin the navigation pane on the left side of the screen, which will expand several options.
Allow all external domainsfrom the dropdown below
Teams and Skype for Business users in external organizations.
- Click Save.
Add testRigor to Your B2B Direct Connections
Once shared channels are enabled, your Azure Active Directory administrator must establish a direct connection with testRigor’s MS Teams instance. Follow these steps to do so:
- Log in to Azure Active Directory admin center: https://portal.azure.com/#home
View below Manage Azure Active Directory.
External identities in the navigation paneon the left side of the screen.
Cross-tenant access settingsin the navigation pane on the left side of the screen.
Tenant ID or domain namefield on the right side of the screen. (If the company name and tenant for testRigor doesn't appear by copying and pasting the domain, try typing it into the field.)
Once these steps are completed, notify testRigor and we will proceed to create the new private channel and add the members who will need to interact with our team.